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Contact United

Reservations Center and Website support Phone: 0570-064-777 or
03-3817-4411*
Hours of operation:
Mon-Fri 09:00 - 19:30
Sat, Sun and holidays: 09:00 to 17:00


Our full-service reservations sales agents will assist you by phone with all your travel planning needs. Should you decide to purchase tickets with an agent at the airport or by calling reservations, a fee may be charged. This fee does not apply to government and military fares, when reservations are purchased on unitedairlines.co.jp, or for 1K® and Global ServicesSM members.
Website support Email: Website related questions Please include your name and account number.
MileagePlus Desk Phone: 03-3817-4481
Hours of operation: Mon-Fri: 09:00-17:00
Closed Saturday, Sunday, and Holidays

Mailing address for
mileage credit :
United MileagePlus Desk
P.O. Box 2218 Japan Postal Service
Ginza Branch, 100-8698
Email: MileagePlus related questions
For MileagePlus® inquiries including account information, login, password and online registration, please see the Requesting Mileage Credit page.


Please include your name and account number.
Automated flight information Phone: 0120-226688 (toll free)
03-3814-2689
The 24-hour automated voice recognition systems is available at any time.
Refunds Request your e-ticket refund  
Customer Relations
(For past date travel only)
Email : customerrelations@united.com To ensure delivery of our reply email, please make sure that emails from United are not blocked by your email account.
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